Food allergies policY
Jasmine Rice Thai Chinese – Food Allergy Policy
At Jasmine Rice Thai Chinese, we are committed to providing a safe and transparent dining experience for all of our guests, including those with food allergies or dietary sensitivities. Please read our Food Allergy Policy carefully before ordering.
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1. Common Allergens in Thai Cuisine
Our menu may contain or come into contact with the following common allergens:
- Peanuts and other tree nuts
- Shellfish (shrimp, crab, squid)
- Fish (including fish sauce, oyster sauce)
- Soy (soy sauce, tofu)
- Eggs
- Dairy (milk, cream, butter)
- Wheat/Gluten (soy sauce, noodles, breaded items)
- Sesame
Due to shared cooking equipment, utensils, and preparation areas, cross-contact is possible.
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2. Allergy Disclosure Requirement
- Guests with food allergies must notify our staff clearly before placing an order.
- If ordering online or via delivery apps, please include allergy notes AND call the restaurant directly to confirm.
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3. No Guarantee of Allergen-Free Dishes
While we will make every reasonable effort to accommodate requests, we cannot guarantee any dish will be completely free of allergens due to:
- Shared preparation areas
- Use of traditional sauces and ingredients
- Cross-contact in fryers and cooking surfaces
We do not assume liability for allergic reactions. Guests with severe allergies should exercise caution or consider alternative dining options.
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4. Ingredient Transparency
- We are happy to discuss ingredient lists and potential allergens.
- Guests may request sauces or toppings on the side when possible.
- We will offer substitutions where feasible but cannot accommodate all requests.
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5. Staff Training & Protocols
- Our staff is trained to identify and communicate food allergy concerns to the kitchen.
- When possible, separate utensils and gloves will be used to minimize cross-contact.
- However, our kitchen is not allergen-free, and we cannot guarantee full allergen isolation.
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Disclaimer
By dining with us, you acknowledge the risks of consuming food prepared in a shared kitchen environment.
We encourage guests with serious allergies to speak to a manager prior to ordering. We appreciate your understanding.