Food allergies policY
Jasmine Rice Thai Chinese – Food Allergy Policy
At Jasmine Rice Thai Chinese, we are committed to providing a safe and transparent dining experience for all of our guests, including those with food allergies or dietary sensitivities. Please read our Food Allergy Policy carefully before ordering.
1. Common Allergens in Thai Cuisine
Our menu may contain or come into contact with the following common allergens:
- Peanuts and other tree nuts
- Shellfish (shrimp, crab, squid)
- Fish (including fish sauce, oyster sauce)
- Soy (soy sauce, tofu)
- Eggs
- Dairy (milk, cream, butter)
- Wheat/Gluten (soy sauce, noodles, breaded items)
- Sesame
Due to shared cooking equipment, utensils, and preparation areas, cross-contact is possible.
2. Allergy Disclosure Requirement
- Guests with food allergies must notify our staff clearly before placing an order.
- If ordering online or via delivery apps, please include allergy notes AND call the restaurant directly to confirm.
3. No Guarantee of Allergen-Free Dishes
While we will make every reasonable effort to accommodate requests, we cannot guarantee any dish will be completely free of allergens due to:
- Shared preparation areas
- Use of traditional sauces and ingredients
- Cross-contact in fryers and cooking surfaces
We do not assume liability for allergic reactions. Guests with severe allergies should exercise caution or consider alternative dining options.
4. Ingredient Transparency
- We are happy to discuss ingredient lists and potential allergens.
- Guests may request sauces or toppings on the side when possible.
- We will offer substitutions where feasible but cannot accommodate all requests.
5. Staff Training & Protocols
- Our staff is trained to identify and communicate food allergy concerns to the kitchen.
- When possible, separate utensils and gloves will be used to minimize cross-contact.
- However, our kitchen is not allergen-free, and we cannot guarantee full allergen isolation.
Disclaimer
By dining with us, you acknowledge the risks of consuming food prepared in a shared kitchen environment.
We encourage guests with serious allergies to speak to a manager prior to ordering. We appreciate your understanding.